Remote Technical Support - Radio Links, Routers, Access Points and LAN Networks

Remote Technical Support — Configuration and Troubleshooting

The Net-wifi remote technical support service lets you quickly resolve configuration issues or malfunctions on radio links, routers, access points and LAN/Wi-Fi networks, with no need for an on-site visit. One of our technicians connects directly to your device or network and identifies the solution best suited to your specific case.

What the service includes

• Radio link configuration: parameter setup, alignment, optimization of point-to-point or point-to-multipoint connections
• Router and access point configuration: network analysis and setup, WPA/WPA2/WPA3 security, VLANs, user management
• Fault diagnosis and troubleshooting on business and home LAN/Wi-Fi networks
• Technical solution research for network malfunctions or performance drops
• Support for Net-wifi equipment and already-installed third-party devices

How it works

1. Book the support session, describing the issue encountered
2. A Net-wifi technician connects remotely via support software
3. Diagnosis is performed and the agreed configuration or solution is applied
4. You receive a summary of the work carried out

Why choose Net-wifi remote support

Thanks to direct experience in network design, sales and installation of wireless network equipment, Net-wifi offers competent technical support on radio links, routers and access points of any brand, with fast response times and no travel costs.

Service available by appointment, delivered entirely remotely.

Rate note: the price shown covers a session of up to 1 hour and is a flat rate: it does not vary based on the time actually needed to resolve the issue, even if this takes less time than expected. If the session were to exceed one hour, how to proceed would be agreed with you beforehand.